Returns & Exchanges

At The Coffee Lab, we strive for the perfect brew in every cup; however, due to the perishable nature of our products, we can only accept returns on equipment and unopened coffee within 14 days of delivery.

1

Contact Support

Email our customer service team with your order number and a brief explanation of why you wish to return the item.

2

Prepare Your Shipment

Ensure the item is in its original, unopened packaging and securely pack it in a sturdy shipping box to prevent damage during transit.

3

Affix Shipping Label

Once your request is approved, we will provide a return shipping address for you to mail the package back to our laboratory.

4

Receive Your Refund

After our team inspects the returned goods, we will process a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing